Delivery and returns

All prices are shown in Euro ex winery for private customers. They include all taxes and fees. 


Shipping fees

Delivery to Austria and Italy €10,00

Delivery to Germany Netherland, Belgium, Luxembourg, Slovenia and Check Republic €15,00

Delivery to Denmark, France Great Britain, Poland, Schweden, Croatia, Monaco €25,00

For these countries values exceeding 120 Euro No charges

 

For other countries or more information please contact us.

 

Usually the delivery takes place in 3 to 5 working days.

 

We accept the following payment methods: VISA, MasterCard, PayPal

Bank details

Johannes Volpini de Maestri

IBAN: IT23P0801135130000032005993

BIC: CCRTIT2T01A

Cassa Rurale Vallagarina

 

Privacy policy
 

We observe the terms of the current European Data Protection Acts. Under no circumstances will personal data be passed to third parties.

 

Right of withdrawal
 

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail):
 

Tenuta Volpini de Maestri

Via Conti Lodron, 14

38060 Nogaredo (TN)

Italy

Telefon: +39 351 5515 408 (Italy)

E-Mail: info@palazzolodron.it

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of withdrawal
 

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.